Refund Policy

Payments are processed by Whop. You pay on a checkout page hosted by Whop, Whop issues your receipt, and refunds are returned through Whop to the original payment method. We cannot refund to a different card, account, or person.

If a charge looks unfamiliar on your statement, check whether it appears under Whop rather than Ai Fun Studio. You can confirm what you were charged in your dashboard under Payment History.

We will refund a payment in these situations:

• Duplicate charge: you were billed twice for the same purchase. We refund the duplicate in full once we have verified it.
• Credits never delivered: your payment succeeded but the credits were not added to your account, and we cannot correct it. We would rather fix this than refund it, and usually can.
• Unauthorised charge: the payment was made without your permission. Tell us as soon as you notice and we will investigate with Whop.
• Accidental purchase: you bought the wrong plan or bought by mistake, and you tell us within 14 days without having used the credits.
• Persistent failure on our side: a fault that we could not resolve stopped you using what you paid for. We may refund in full or in part depending on how much of the period was affected.

• Credits you have already used. A completed generation has been delivered and the underlying processing cost has been incurred, even if the result was not what you hoped for.
• Dissatisfaction with AI output on its own. AI results vary by prompt and are not guaranteed to match a specific expectation.
• Subscription time that has already run. Cancelling stops the next renewal rather than refunding the period in progress.
• A renewal you forgot to cancel, once the new period has been used. If you contact us promptly after an unused renewal, we will look at it.
• Accounts closed for a serious breach of our Acceptable Use Policy.

Where only part of a purchase was used, we may offer a partial refund covering the unused portion. We look at requests individually and we would rather be fair than rigid, so tell us what happened.

You do not need to request a refund when a generation fails. Credits are reserved when generation starts and returned to your balance automatically if it does not complete. If you see credits missing after a failure, contact us with the approximate time and we will correct the balance.

You can cancel at any time through Whop or by emailing us. Cancelling prevents future renewals. You keep access to your plan until the end of the period you have already paid for, and any credits already in your balance remain available under these terms.

To avoid an unwanted renewal, cancel before the renewal date shown at checkout and on your receipt.

If you are a consumer in the UK or the European Union, you normally have 14 days to withdraw from a purchase of digital content. That right is lost once delivery has begun with your agreement and you have acknowledged losing it, which is what happens when credits are added to your account and you start generating. If you have not used any credits, the 14-day right still applies and we will refund you in full.

Consumer protection laws in your country may give you further rights, and nothing here removes them.

Email support@aifunstudio.com from the address on your account. To help us act quickly, include:

• The email address on your Ai Fun Studio account.
• The date and amount of the charge.
• The payment or order reference from your Whop receipt, if you have it.
• What went wrong and what outcome you would like.

We aim to acknowledge requests within 2 business days and to reach a decision within 5 business days. If we need more information, we will ask.

Once approved, we issue the refund through Whop straight away. Your bank or card issuer then controls how quickly it appears, which is usually 5 to 10 business days. If it has not arrived after 10 business days, contact your bank first, then send us their reference and we will chase it with Whop.

Please contact us before asking your bank to reverse a charge. Most issues are a mis-recognised statement entry or a delayed credit delivery, and we can usually fix those the same day. A chargeback freezes the payment while the bank investigates, which is slower for you than a direct refund. We may suspend an account while a chargeback is open.

Reply to our email with the subject line Refund appeal and anything you would like us to reconsider. A second person will review it and respond within 5 business days.